November 24, 2025
Holidays bring enough chaos—don't let technology add to your stress. Customers are rushing to complete last-minute tasks, employees balance family commitments, and expectations are at their peak. Avoid frustrating your audience with preventable tech errors during this crucial season.
Consider this your essential Holiday Tech Etiquette Guide—because no one wants to be the company that spoils someone's day.
1. Update Your Operating Hours Online Before Disappointing Customers
Imagine a customer dashing across town during lunch, trusting that you're open—only to find your doors locked and the lights off. That's an easy way to turn loyal visitors into frustrated foes.
Where to update your hours:
- Google Business Profile — your primary online presence
- Social media platforms like Facebook, Instagram, and Yelp
- Your website's banner featuring friendly holiday hours
- Apple Maps — yes, it still matters to many users
Try a message like: "Happy Holidays! We will be closed from Thursday, Nov. 28 through Sunday, Dec. 1 to celebrate with loved ones. Regular hours resume Monday morning—likely with a turkey hangover, but ready to assist you!"
2. Craft Warm, Human Out-Of-Office Auto-Replies
When you're away, avoid leaving customers stuck in email limbo. A thoughtful auto-response acts like a courteous host—professional yet personable.
Example auto-reply: "Thank you for reaching out! Our office is closed for Thanksgiving from Nov. 28 to Dec. 1. We'll get back to you promptly upon our return, likely after a strong coffee. For urgent needs, please call (XXX) XXX-XXXX. Wishing you a joyful holiday!"
3. Keep Out-of-Office Messages Simple—Skip the Personal Details
Stick to the essentials. Customers don't need to know about Aunt Carol in Denver or Bob's Friendsgiving plans.
Oversharing can also introduce security risks. Provide your closure dates, expected response times, and alternative contacts. Save holiday travel tales for social media.
4. Verify Your Phone System—Prevent Frustration Before It Starts
Holiday callers are often pressed for time and stressed—ensure your voicemail matches your current hours and isn't sending callers chasing their tails.
Pro tip: Call your business line yourself. Many companies overlook outdated greetings lingering for years.
Sample voicemail: "Welcome to [Business Name]. We are currently closed for the holiday weekend. Please leave a message, and we'll get back to you Monday morning. If it's urgent, press 1 to reach our on-call support. Happy Holidays and thank you for your understanding!"
5. Clearly Announce Shipping Deadlines to Prevent Last-Minute Panic
If your business ships products, make sure customers know the final ordering dates well in advance. Post deadlines prominently on your website and send reminder emails.
Delays irritate customers, but unmet expectations can harm your brand's relationships. Nobody wants their special gift arriving after the occasion.
Bottom Line: Polished Holiday Tech Etiquette Creates Happy Customers and Thriving Business
Managing holiday tech smoothly isn't complicated. It's about setting clear expectations, communicating authentically, and respecting your customers' valuable time. A few proactive actions will save headaches and keep your reputation shining bright.
Remember: The aim is not just to avoid issues but to make customers feel valued—even when you're away.
Need expert help to ensure your systems and customer experience shine this holiday season? Call us at (419) 522-4001 or click here to schedule your complimentary 15-Minute Discovery Call. Let's discuss simple strategies to keep your business running seamlessly so you can enjoy your well-earned break.
